Terms and Conditions

Contact
If you have any questions regarding the Alice Melvin Online Shop, its products or an order that you have placed please email sales@alicemelvin.com

Payment 

I accept all purchases by credit card, debit card or bank account via PayPal through this website. Paypal is the global leader in online payments, is a safe, secure way to purchase items over the internet.

Shipping
All orders will be mailed using Royal Mail. All orders will be shipped within seven days. An email confirmation will be sent when your order has been shipped. If you require an item urgently please email sales@alicemelvin.com

Postage and Packing Rates

Postage and packing rates are dependent upon the size, weight and destination of the order. Prices start from £1.50 for UK orders, and £3.00 for overseas orders. Postage and packing totals will be calculated at the checkout.

Returns Policy
I want you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your order (though I aim for 100% satisfaction!) please notify me within 7 days of the delivery confirmation of your order. I will repay you the value of the goods (excluding delivery costs) within 30 days from receipt of the returned goods without any further charge to you except the direct cost of returning the goods.
Before returning an item please email sales@alicemelvin.com outlining why you are returning the goods. You will then be sent a letter of authorisation via email. Please appropriately package the items with the letter of authorisation and send it to me at the address supplied in the letter of authorisation. For the return of high value goods, I recommend that you use a recorded delivery service, as I cannot be responsible for non-delivery of returned items. All returned items will need to be unused and in resale mint condition to be eligible for a full refund.

Handmade Products Disclaimer
Please note that many items for sale in Alice Melvin’s Online Shop are hand-printed and hand-made. This means there means there will be some subtle variation from item to item and that items may vary from those photographed on the site. If you are unsure I am happy to provide further photos of individual products prior to ordering, please email sales@alicemelvin.com for further details.

Privacy Policy
I will never make your personal details available to other companies.